Upon closer look and extensive analysis of competitors, copy cats and corporate clauses, we’ve discovered that there is far more to learn in the terms and conditions then anyone realises.
We know we are in a hugely competitive world of network carriers, tech gadgets and ever changing expectations. What you read about your contract yesterday can be changed in the blink of an eye…. that’s if you even understood what you were agreeing to!
We did a little test reading to find out just how in depth and time consuming the T & C’s are for major companies and found out that there is thousands words per agreement and on average they each take about 15 minutes each to skim read. In the grand scheme of life, I suppose this isn’t too much of a strain but it certainly feels like it when you must tick that binding little box to acquire the service – “I have read and agree to the terms and conditions”. So what do we do? We scroll to the bottom and agree to a legally binding relationship.
A security expert, Mr. Mikko Hyppönen set out to prove this point with his company F-Secure set up a free WiFi hotspot in the heart of London’s financial district in June 2014.
Buried in the terms and conditions of the free network was a “Herod clause”: in exchange for the WiFi, “the recipient agreed to assign their first born child to us for the duration of eternity”.
Six people signed up…. Yikes.
Apple, the leader of technology and simplicity may be the worst offender in the legal department with a 20,000+ words to read before you give your consent. The media has hounded the company recently for them to align the legalities of the company with their business model.
BT’s terms and conditions is a mere 16,000 words. At the end of it all was this… “We do not guarantee either the quality of the service or that the service will be available at all times.” On the plus side, they give you 3 months to wiggle your way out of the agreement should the service not be up to scratch!
Next we jumped onto Vodafone’s business user page to see exactly what YRoam was up against, besides the sheer size of the network. What became blatantly obvious was the vast amount of options… Business (small, mid-size & large). Corporate. Public sector. Large Private. Data. Mobile Broadband. SIM only. Mobile Device Management. Fixed Voice & Data.
Everyone likes to have options of course, but too much choice makes things far more complicated than needs be. Especially when these options are not even explained on the website! But don’t worry… 0808 number is provided for you to arrange a call back, just be ready to provide all company details, current contract details, an email address, phone number, a budget, a minimum commitment of 12 months- 2 years and a certain amount of guilt to engage in timely communication.
In the mean time, keep your life simple, stay secure and connected with YRoam. Once you’ve bought your device, use it when you like, where you like. No commitment. No worries.
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