Privacy Policy

Y-ROAM (GUERNSEY) LIMITED (We) are committed to protecting and respecting your privacy.

This document applies to our Y-Roam app (App) and our website (our site).

This policy (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection (Bailiwick Of Guernsey) Law, 2017 (the Act), the data controller is Y-Roam (Guernsey) Limited of YROAM HOUSE, Sunnycroft, The Grange, St Peter Port, Guernsey, GY1 2QG.

Y-Roam (Guernsey) Limited is registered with the Office of The Data Protection Commissioner as a data controller under registration number 58683.


We do not store customer credit card details.


We may collect and process the following data about you:

Information you give to us (‘Submitted Information’). You may give us information about you by filling in forms on our site or within the App, or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, or register or download our App, subscribe to our service, search for a product, place an order on our site, participate in an interactive panel where you can input information regarding how often you access your emails or watch videos, for instance, which means we can assess what type of data package would suit your needs best. (When you make an input into an interactive panel, the information is not stored and no personal details from you are required to be entered). It also includes information you provide when you report a problem with our App or our site. The information you give us may include your name, address, e-mail address and phone number, the device’s telephone number, your username, password and other registration information, images taken or stored within the App, financial and credit or debit card information, personal description and photograph.

Information we collect about you. With regard to each of your visits to our site or our App, or we may automatically collect the following information:


In addition to this, we may also collect any other data that you provide or make available such as:


Information we receive from other sources. We may receive information about you if you use any other websites we operate or other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers and search information providers) and may receive information about you from them.



Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:


You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose
Google Analytics Google Analytics This cookie is used to measure our visitors anonymously on our site.

Examples of purposes for which a cookie may be used:

  • – We measure visitors to our website using Google Analytics, which use cookies to record what pages you view within our site, how you arrived at our site and some basic information about your computer. All of that information is anonymous – so we do not know who you are. We just know that somebody visited our site.

The information we collect from analytics helps us understand what parts of our sites are doing well, and how people arrive at our site. Like most websites, we use this information to make our website better.


Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. Please note that if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.



We use information held about you in the following ways:

Submitted Information and unique application numbers:


Device, Content, Log and Third Party Information:


Information we receive from other sources:

We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

We may associate any category of information with any other category of information and will treat the combined information as personal data in accordance with this policy for as long as it is combined.



We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:



The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or App, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site or App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

We may collect and store personal data on your device using application data caches and browser web storage (including using HTML 5) or other technology.



We will not keep your personal data for longer than is necessary for the purpose for which it is held or otherwise processed by us. This means that data will be securely destroyed or erased from our systems when it is no longer required.



You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by not checking certain boxes relating to marketing on the forms we use to collect your data. You can also exercise the right at any time by contacting us at YROAM House Sunnycroft, The Grange, St Peter Port, Guernsey GY1 2QG or

Our site and the App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.



The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.



Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail or, in relation to the App, when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or services.



Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Y-Roam (Guernsey) Limited, YRoam House, Sunnycroft, The Grange, St Peter Port, GY1 2QG or