Terms and Conditions

Y-ROAM LIMITED TERMS AND CONDITIONS

Your attention is drawn in particular to clauses 8.5, 12.2 and 13.

 

1. THESE TERMS

1.1          What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2          Why you should read them. Please read these terms carefully before you submit your order to us.  These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.  If you think that there is a mistake in these terms, please contact us to discuss.

 

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1          Who we are. We are Y-Roam Limited, a company registered in England and Wales. Our company registration number is 9618003 and our registered office is: Suite 2B, The Canezou Suite, Dovecote Court, Stanley Grange Business Village, Ormskirk Road, Prescot, Merseyside, L34 4AR. Our registered VAT number is 216 8067 08.

2.2          How to contact us. You can contact us by telephoning our customer service team at 0151 528 3895 or by writing to us at customerservices@y-roam.com or Y-Roam (Guernsey) Limited, YRoam House, Sunnycroft, The Grange, St Peter Port, GY1 2QG.

2.3          How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4          “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

 

3. OUR CONTRACT WITH YOU

3.1          How we will accept your order. Our acceptance of your order will take place: (i) when we email you to accept an order for any device; or (ii) when your online account shows a completed purchase of data services, at which point a contract will come into existence between you and us.

3.2          If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product.  This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price or description of the product.

3.3          Your order number. We will assign an order number to your order for any device and tell you what it is when we accept your order.  It will help us if you can tell us the order number whenever you contact us about your device.

3.4          We only sell to the UK. Our website is solely for the promotion of our products in the United Kingdom.  Unfortunately, we do not accept orders from addresses outside the United Kingdom.

 

4. OUR PRODUCTS

4.1          Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only.  Although we have made every effort to display products accurately, your product may vary slightly from those images.  The packaging of the product may also vary from that shown in images on our website.

4.2          Wifi access.  You acknowledge and understand that terminal devices sold by Y-Roam will only function with a wifi-enabled device.

4.3          Coverage.  We make no guarantee that data services will be available in certain regions.  Please contact us if you have a concern about location coverage.

 

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us and we will let you know if the change is possible.  If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.  If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

 

6. OUR RIGHTS TO MAKE CHANGES

6.1          Minor changes to the products. We may change the product after you have placed an order:

(a) to reflect changes in relevant laws and regulatory requirements that we may be obliged to implement; and/or

(b) to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2          More significant changes to the products and these terms. In addition, we may make more significant changes to the product, or make changes to these terms, after you have placed your order. If we do this we will notify you and you may end the contract before the changes take effect and receive a refund for any products paid for but not received.

6.3          Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of such digital content that we provided to you before you bought it.

 

7. PROVIDING THE PRODUCTS

7.1          Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2          When we will provide the products.

(a)        If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.

(b)        If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as reasonably possible after we accept your order or, in the case of data loaded on a device, the data package will be activated once the device is switched on.

7.3          We are not responsible for delays outside our control. If our supply of products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay.  Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4          If you are not at home when the product is delivered. If no one is available at your address to take delivery and the product cannot be posted through your letterbox, we or our nominated courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.5          If you do not re-arrange delivery. If, after a failed delivery to you, you do not re-arrange delivery or collect the product from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.  If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and clause 10.2 will apply.

7.6          When you become responsible for the goods. Responsibility for any loss of or damage to the product will pass to you from the time we deliver the product to the address you gave us or the time at which or you, or a carrier organised by you, collect it from us.

7.7          When you own goods. You own a product once we have received payment in full.

7.8          What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, delivery address details.  If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result.  We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.9          Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a)        deal with technical problems or make minor technical changes;

(b)        update the product to reflect changes in relevant laws and regulatory requirements;

(c)        make changes to the product as requested by you or notified by us to you (see clause 6).

7.10        Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product(s) you have ordered, unless the problem is urgent or an emergency.  If we have to suspend supply for longer than fourteen (14) days in any four-week period we will adjust the price so that you do not pay for products while they are suspended.  You may contact us to end the contract for a product or service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than fourteen (14) days and we will refund any sums you have paid in advance in respect of the period after you end the contract.

7.11        We may also suspend supply of the products if you do not pay. If you do not pay us for products when you are supposed to (see clause 12.5) and you still do not make payment within fourteen (14) days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts or terminate the contract.  We will contact you to tell you we are suspending supply.  We will not suspend the products where you dispute the unpaid invoice (see clause 12.7). We will not charge you for the products during the period for which they are suspended.  As well as suspending supply we may also charge you interest on your overdue payments (see clause 12.6).

 

8. YOUR RIGHTS TO END THE CONTRACT

8.1          You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a)        If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

(b)        If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c)        If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

(d)        In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.

Clause 9 explains how you should let us know you wish to end your contract.

8.2          Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products that have not been provided and you may also be entitled to compensation.  The reasons are:

(a)        we have told you about an upcoming change to the product or to these terms to which you do not agree (see clause 6.2);

(b)        we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c)        there is a risk that supply of the products may be significantly delayed because of events outside our control (see clause 7.3);

(d)        we have suspended supply of the products for technical reasons, or we notify you we are going to suspend them for technical reasons, in each case for a period of more than fourteen (14) days (see clause 7.10); or

(e)        you have a legal right to end the contract because of something we have done wrong.

8.3          Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail at clause 8.6.  If you wish to exercise this right you must let us know, either by using the model cancellation form provided at the end of these terms or by providing the relevant details about your order to us in writing. If you have requested the immediate supply of services (including data services) when placing your order, clauses 8.4 to 8.6 will not apply to your contract for data services or other services once such services have been provided in full.

8.4          If you exercise a right to cancel this contract, we will reimburse to you any payments received from you, subject to any amounts we may withhold under clause 9.6.  We will make the reimbursement without undue delay and not later than 14 days after the day on which we are informed about your decision to cancel this contract.  We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the payment.

8.5          When you don’t have the right to change your mind.  You do not have a right to change your mind in respect of:

(a)        any data product, once activated, even if the cancellation period is still running;

(b)        sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(c)        any products which become mixed inseparably with other items after their delivery.
8.6          How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a)        Have you bought services? If so, you have fourteen (14) days after the day we email you confirming we accept your order.  If you cancel after we have started to provide services, you must pay us for the services provided up until the time you tell us that you have changed your mind (which may be the full price for the Services).

(b)        Have you bought goods (for example, a roaming device)? If so, you have fourteen (14) days after the day you (or someone you nominate) receives the goods but please note clause 8.6(a) in relation to any data provided with such goods.

8.7          Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation.  A contract for goods is completed when the product is delivered and paid for; a contract for services is completed when we have provided the data or other services and you have paid for them.  If you want to end a contract before it is completed, where we are not at fault and you do not have a legal right to cancel, just contact us to let us know.  The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract, including the full cost of any data services you have activated (whether or not they have been used).

 

9. HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)

9.1          Tell us you want to end the contract. To cancel your order with us, please let us know by doing one of the following:

(a)        Phone or email. Call customer services on 0808 164 2127 (Overseas +44151 305 7212) or email us at customerservices@y-roam.com. Please provide your name, address, details of the order and, where available, your phone number and email address.

(b)        By post. Write to us at Y-Roam (Guernsey) Limited, YRoam House, Sunnycroft, The Grange, St Peter Port, GY1 2QG, including details of what you bought, when you ordered and/or received it and your name and address.

9.2          Returning products after ending the contract. If you cancel your order for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either post the goods back to us at Y-Roam (Guernsey) Limited, YRoam House, Sunnycroft, The Grange, St Peter Port, GY1 2QG or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 0808 164 2127 (Overseas +44151 305 7212) or email us at customerservices@y-roam.com for a return label or to arrange collection. If you are exercising your right to change your mind (clause 8.3) you must send off the goods within 14 days of telling us you wish to end the contract.

9.3          When we will pay the costs of return. We will pay the costs of return:

(a)        if the products are faulty or mis-described; or

(b)        if you are cancelling your order because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong.
In all other circumstances (including where you are exercising your right to change your mind) you must pay the costs of return.

9.4          What we charge for collection. If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.  Our customer service team can explain collection costs to you, but these costs will only be our direct costs in recovering the product.

9.5          How we will refund you.  We will refund you the price you paid for the products, including standard delivery costs, by the method you used for payment.  However, we may make deductions from the price, as described below.

9.6          Deductions from refunds if you change your mind. If you are exercising your right to change your mind:

(a)        We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)        The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer.  For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)        Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. If the service is the provision of data the full cost of any data bundle activated is chargeable in full and no refund will be available.

9.7          When your refund will be made. We will make any refunds due to you as soon as possible and no later than fourteen (14) days after we have confirmed we will issue a refund.  If you are exercising your right to change your mind then:

(a)        if the products are goods and we have not offered to collect them, your refund will be made within fourteen (14) days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.  For information about how to return a product to us, see clause 9.2;

(b)        in all other cases, your refund will be made within fourteen (14) days of your telling us you have changed your mind.

 

10. OUR RIGHTS TO END THE CONTRACT

10.1        We may end the contract if you break it. We may end the contract and cancel your order for a product at any time by writing to you if:

(a)        you do not make any payment to us when it is due and you still do not make payment within fourteen (14) days of us reminding you that payment is due (see clause 7.11);

(b)        you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products (see clause 7.8); or

(c)        you do not, within a reasonable time, allow us to deliver the products to you (see clause 7.5).

10.2        You must compensate us if you break the contract. If we end the contract in one of the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided and/or you have not used but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

 

11. IF THERE IS A PROBLEM WITH THE PRODUCT

11.1        How to tell us about problems. If you have any questions or complaints about our products, please contact us. You can telephone our customer service team at 0808 164 2127 (Overseas +44151 305 7212) or write to us at customerservices@y-roam.com or Y-Roam (Guernsey) Limited, YRoam House, Sunnycroft, The Grange, St Peter Port, GY1 2QG.

11.2        Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product.  Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights.  These rights are subject to certain exceptions.  For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example a mobile device, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

– up to 30 days: if your goods are faulty, then you can get an immediate refund.

– up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.

– up to six years: if your goods do not last a reasonable length of time you may be entitled to some -money back.

If your product is digital content, for example a subscription to a streaming service, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

– if your digital content is faulty, you’re entitled to a repair or a replacement.

– if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back

– if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, for example the provision of mobile data, the Consumer Rights Act 2015 says:

– you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

– if you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.

– if you haven’t agreed a time beforehand, it must be carried out within a reasonable time.

11.3        Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must return them to us (see clause 9.2).

 

12. PRICE AND PAYMENT

12.1        Where to find the price for the product. The price of our products (which includes VAT) will be the price indicated on the order pages when you placed your order.  We take all reasonable care to ensure that the price of the product advised to you is correct.  However please see clause 12.4 for what happens if we discover an error in the price of the product you order.

12.2        Data Prices. Please note that the price for a data package is a fixed price and no reduction is available once the data purchased has been activated, even if not used in full. Once a device is switched on any pre-loaded data bundle will be activated and will become chargeable in full, even if no data is actually used, as data packages cannot be re-used or returned once activated.

12.3        We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

12.4        What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced.  We will normally check prices before accepting your order so that, where the correct price at your order date is less than our stated price at your order date, we will charge the lower amount.  If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.  If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.5        When you must pay and how you must pay. We accept payment via PayPal.  You must pay for all products in full before we despatch them.

12.6        We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclay’s Bank Plc from time to time.  This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment.  You must pay us interest together with any overdue amount.

12.7        What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

 

13. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
IF YOU ARE PURCHASING AS AN INDIVIDUAL CLAUSES 13.1 TO 13.4 APPLY TO YOU:

13.1        We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill in providing the services, but we are not responsible for any loss or damage that we did not reasonably anticipate.  Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time of ordering, both we and you knew it might happen (for example, if you discussed it with us during the sales process).

13.2        We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 11.2; and for defective products under the Consumer Protection Act 1987.

13.3        If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.  However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing correctly to follow installation instructions or to have in place the minimum system requirements advised by us.

13.4        We are not liable for business losses. We only supply the products to individual customers for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

IF YOU ARE NOT AN INDIVIDUAL (I.E. YOU ARE PURCHASING IN A BUSINESS CAPACITY, WHETHER OR NOT FOR PROFIT) CLAUSES 13.5 TO 13.8  APPLY TO YOU:

13.5        Nothing in these terms and conditions shall limit or exclude Y-Roam’s liability for:

13.5.1       death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors;

13.5.2       fraud or fraudulent misrepresentation;
13.5.3       breach of the terms implied by section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);

13.5.4       breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

13.5.5       defective products under the Consumer Protection Act 1987; or

13.5.6       any other liability to the extent it may not be limited or excluded by law.

13.6        Subject to clause 13.5:

13.6.1       Y-Roam shall under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any: (i) costs relating to a data package that has been activated but not been used in full; (ii) loss of profit; or (iii) indirect or consequential loss arising under or in connection with this contract; and

13.6.2       Y-Roam’s total liability to you in respect of all other losses arising under or in connection with the contract, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall in no circumstances exceed the lower of: (i) the amount you have paid under this contract at the date of notification to us of any claim; or (ii) £10,000.

13.7        The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the contract.

13.8        This clause 13 shall survive termination or expiry of the contract.

 

14. HOW WE MAY USE YOUR PERSONAL INFORMATION

14.1        How we will use your personal information. We will use the personal information you provide to us:

(a)        to supply the products to you;

(b)        to process your payment; and

(c)        if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.

14.2        We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

14.3        We will only give your personal information to other third parties where the law either requires or allows us to do so.

 

15. OTHER IMPORTANT TERMS

15.1        We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.  We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

15.2        You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.  We will not unreasonably withhold our agreement.

15.3        Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us.  No other person shall have any rights to enforce any of its terms.  Neither of us will need the agreement of any other person in order to end the contract or make any changes to these terms.

15.4        If a court finds part of this contract illegal, the rest will continue in force. Each of the clauses of these terms operates separately.  If any court or relevant authority decides that any clauses are unlawful, the remaining clauses will remain in full force and effect.

15.5        Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.  For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6        Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English or Welsh courts.  If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish, English or Welsh courts.  If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish, English or Welsh courts.

15.7        Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.  If you are not happy with how we have handled any complaint, we will advise you of any ADR scheme we use.  In addition, please note that individual customers may now submit disputes for online resolution to the European Commission Online Dispute Resolution platform.

Schedule           Model Cancellation Form

(Complete and return this form only if you wish to withdraw from the contract)

To:  Y-Roam (Guernsey) Limited, YRoam House, Sunnycroft, The Grange, St Peter Port, GY1 2QG (customerservices@y-roam.com or 0808 164 2127 (Overseas +44151 305 7212)).

I/We[*] hereby give notice that I/We[*] cancel my/our[*] contract of sale of the following goods [*]/for the supply of the following services [*],

Ordered on [*]/received on [*],

Name of consumer(s),

Address of consumer(s),

Signature of consumer(s) (only if this form is notified on paper),

Date

 

 

[*] Delete as appropriate

© Crown copyright 2013.